PRIVACY POLICY

At Faux & Belle we only collect personal information that is necessary for us to conduct our business as an online provider of goods. Absolutely no personal information will be passed on to any third party.

SHIPPING

All our shipping options include tracking, however, we highly recommend you select the signature required option at the checkout. Supplying your mobile number is not required but is preferable if you wish to receive text messages from AusPost relating to due delivery date. Please note that we are not responsible for any delays or losses due to third party couriers services. Should you wish to arrange a specific shipping option not specified at the checkout, please contact us. Please also be aware that buyers are responsible for any customs and import taxes that may apply, we are not responsible for delays due to customs.

GIFT CARDS

Digital gift cards create a unique code to be used in our online checkout only and are not redeemable for cash or credit. Customers can apply multiple gift cards to an order. If the order total exceeds the value remaining on the gift card, the balance can be paid using standard payment methods. Customers can also partially redeem a gift card if the order total is less than the gift card, leaving the remaining balance on the gift card for future use. Gift cards apply to the order total, including tax, shipping, and any transaction fees. Gift cards never expire.

PROMO CODES

Promo codes have expiry dates and are specific to particular offers. They are not redeemable for cash or credit and can only be used in our online checkout. Promo codes don't apply to purchasing gift cards, but can apply to purchases made using a gift card. To apply a promo code, you must enter it prior to purchasing your order.

RETURNS & EXCHANGES

We gladly accept returns and exchanges. If you wish to return or exchange your purchase please send goods back in their original condition - unwashed, unworn, unused and include the reason for return and proof of payment within 14 days of purchase. Change of mind returns or cancellations of orders will not be accepted. Custom or personalised orders cannot be accepted for return or exchange unless the item/s arrive damaged or defective. Please note - unless we are at fault you are responsible for the safe return of goods and delivery costs (including return postage). We will process your return as soon as possible.

CONDITIONS OF RETURNS

Buyers are responsible for any return/exchange postage costs unless otherwise stated in the above conditions. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

COLOUR DISCLAIMER

Despite every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings and lighting during photography. In purchasing from Faux & Belle, you agree to accept the small risk that there may be a slight variation between the actual colour and design represented on our website, especially when purchasing multicoloured or variegated products.